Privacy Policy

1. Introduction

GuateSIM (“we”, “us”, or “our”) respects your privacy. The Services are operated by El Consumidor Feliz S.A. under the GuateSIM brand. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, browse or purchase prepaid travel eSIM plans for destinations including, but not limited to, Guatemala, or otherwise interact with our services (collectively, the “Services”).

By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services. This policy is provided for transparency; it is not legal advice. You may wish to consult a lawyer for guidance specific to your situation.

2. Information we collect

2.1 You provide

• Account and order details: name, email address, and any other fields you submit at checkout or when contacting us.
• Payment information: card and billing details are processed by our payment provider (Stripe). We do not store full payment card numbers on our servers.
• Communications: messages you send to us (for example by email) and related metadata.

2.2 Collected automatically

• Device and usage data: such as browser type, general location derived from IP address, pages viewed, and timestamps—used to operate, secure, and improve the Services.
• Cookies and similar technologies: our site may use cookies or local storage as needed for essential functionality, preferences, or analytics, depending on how we configure the application.

2.3 From partners

We receive information from service providers that help us run the Services, including payment processors (e.g. Stripe), eSIM connectivity partners, hosting providers, and analytics or email tools if we use them. Their use of data is governed by their own policies and our agreements with them.

3. How we use information

We use personal information to:

• Process purchases, deliver eSIM credentials (e.g. QR codes or activation data), and provide customer support;
• Verify transactions, prevent fraud, and secure our systems;
• Comply with legal obligations and respond to lawful requests;
• Improve the Services, analyze usage trends, and develop new features;
• Send transactional messages (order confirmations, delivery, important service notices);
• Where permitted by law, send marketing communications—you can opt out as described in those messages.

4. Legal bases (where applicable)

If laws such as the GDPR apply, we rely on one or more of: performance of a contract, legitimate interests (e.g. security and improvement, balanced against your rights), consent where required, and legal obligation.

5. Sharing of information

We may share information with:

• Payment processors (e.g. Stripe) to complete payments and handle disputes or chargebacks;
• eSIM / telecom partners as required to provision and activate your plan on mobile networks;
• Hosting, infrastructure, and security vendors that process data on our behalf under appropriate safeguards;
• Professional advisors (lawyers, accountants) when necessary;
• Authorities when required by law or to protect rights, safety, and integrity of the Services.

We do not sell your personal information in the traditional sense. If we ever engage in activities that constitute “sale” or “sharing” under U.S. state privacy laws, we will provide required notices and choices.

6. International transfers

We or our processors may process data in countries other than your own. Where required, we use appropriate safeguards (such as standard contractual clauses) for cross-border transfers.

7. Retention

We retain personal information only as long as needed for the purposes above, including legal, tax, and accounting requirements, dispute resolution, and enforcement of agreements. eSIM and order records may be kept for a period necessary to support activations, refunds where applicable, and regulatory compliance.

8. Security

We implement technical and organizational measures designed to protect personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

9. Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, or export your personal data; to restrict or object to certain processing; to withdraw consent; and to lodge a complaint with a supervisory authority. To exercise rights, contact us at privacy@guatesim.com. We may need to verify your identity before responding.

10. Children

The Services are not directed to children under 16 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have, please contact us and we will take appropriate steps.

11. Third-party sites

Our website may link to third-party sites or services. We are not responsible for their privacy practices. Please read their policies before providing information.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated through the Services or by email where appropriate.

13. Contact

Questions about this Privacy Policy: privacy@guatesim.com